Relative Health LLC and its corporate subsidiaries and parent companies (collectively, "Relative Health"), is committed to protecting your privacy. This Privacy Policy will tell you what information we collect about you, how it is shared and about your use of the relativehealth.com site and other related sites (collectively "our sites"). Our company, including our Web site www.relativehealth.com, is committed to data security and the protection of your personally identifiable information, such as but not limited to your name, address, social security number, e-mail address and phone number. We urge you to read this Privacy Policy carefully to understand how important your privacy is to us.
We may collect personal information about you (such as your name, postal address, telephone number and email address) that you provide voluntarily. We use your personal information that you provide to build a personal shopping profile, match you with appropriate health plans, respond to your questions, provide you the specific services you select and send you emails about Site maintenance and updates.
Even if you do not provide us with personal information, we collect non-personal information about your use of our Site.
We may use "Cookies" to collect anonymous, non-personally identifiable information about your use of our Site. For example, we may use cookies to help you navigate our Site more efficiently and statistically monitor how many people are using our Site. "Cookies" are small text records used by our system that allow us to track user requests and tailor the resulting user experience while on our Site.
Like most standard website servers, we use log files, which are files that track how our Sites are accessed and used and what requests are made of our servers. This may include keeping track of internet protocol (IP) addresses, browser types, internet service providers (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to, from and within our Sites.
We may collect non-personal information from you via sources other than the Internet. Such information may include, for example, your responses to surveys we send to you, and other information or questions about your experience with, or questions about, us that you may submit or ask in anonymous form or that we dissociate from any of your personal information.
The personal information we collected that you provided to us over the Internet, directly by telephone, by email, regular mail, use of the "Contact Us" function on "our sites", your responses to surveys, or by phone, from third parties that give your information to us and through other legal means, will be used to provide the services or address any communications that you may have initiated, requested or authorized.
We may use non-personal information for research purposes, and we may provide this information in the aggregate to third parties. For example, we might inform third parties regarding the number of users of our Site and the activities they conduct while on our Site.
We contract with other companies and individuals to help us provide services. For example, we may host some of our Site on another company's computer, or we may hire a company to answer customer questions, send information about our products and other services. In order to perform their jobs, these other companies may have limited access to some of the information we maintain about you. We require all such companies to comply with the terms of our Privacy Policy, to limit their access to any personal information to the minimum necessary to perform their obligations, and not to use the information they may access for purposes other than fulfilling their responsibilities to us.
If we transfer a business unit (such as a subsidiary) or an asset (such as a web site) to another company, we will require them to honor the applicable terms of this Privacy Policy. In the event that Relative Health or substantially all of its assets are acquired by a third party, personally identifiable information will be among the transferred assets.
(1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; or (2) in special cases, such as in response to a physical threat to you or others, to protect property or defend or assert legal rights. In the event that we are legally compelled to disclose your personal information to a third party, we will attempt to notify you unless doing so would violate the law or court order. When we share information with third parties, we ask that they agree in writing to abide by our Privacy Policy.
Other than the cases described above, we will not release personal information about you to a third party without your consent.
By submitting your personal information to us as part of a request for information about insurance companies and insurance plans, you authorize us to provide that information to various insurance agents, insurance companies and related third parties that participate in our distribution network and operations ("Insurance Providers"). If you submit your personal information to us in order to receive information about insurance companies and insurance plans, we will provide that information to Insurance Providers, based on the specific criteria established by individual Insurance Providers. The Insurance Providers may provide your personal information to their vendors, suppliers and insurance carriers in order to generate price and other information relevant to insurance policies that you have requested, and the Insurance Providers may use the information to contact you directly about your inquiries regarding insurance products.
We use reasonable efforts - such as contractual obligations - to ensure that the Insurance Providers are bound to protect your personal information to at least the degree established in this Policy. Additionally, it is our policy to require Insurance Providers to use reasonably secure means of receiving and processing your personal information.
You should be aware that after an Insurance Provider contacts you directly, any information you provide to the Insurance Provider - which may be duplicative of the personal information you initially submitted through Relative Health - will no longer be covered by this Policy, and you should verify the individual Insurance Provider's privacy policies and practices. Relative Health has no control over these policies and practices. Also be aware that the Insurance Providers may use the personal information they acquire about you from Relative Health in connection with other information they acquire about you (from credit reporting companies, etc.) as well as information you provide them. Relative Health cannot and will not be responsible or liable for any of your personal information that you provide directly to Insurance Providers after the Insurance Provider contacts you or that they acquire from sources other than Relative Health.
In addition to the foregoing uses by Insurance Providers, to the extent permitted by law and regulations, we may share your personal identification information with the following categories of entities and/or under the following circumstances:
Relative Health does not sell, rent or disclose your personal information to third parties for their own marketing purposes except as authorized by and as set forth in this Policy.
We have implemented technology and security policies, rules and other measures to protect the personal data that we have under our control from unauthorized access, improper use, alteration, unlawful or accidental destruction, and accidental loss. We also protect your information by requiring that all our employees and others who have access to or are associated with the processing of your data respect your confidentiality.
Although Relative Health makes every reasonable attempt to secure your information, there is always some risk in transmitting information over the Internet. There is always a risk that thieves could find some way to circumvent our security systems. Although we take appropriate measures to protect your information, we cannot guarantee that the personal information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy. Therefore, although we use industry standard practices to protect your privacy, we do not promise or guarantee, and you should not expect, that your personal information or communications with us will always remain private.
"Our Sites" are for general audiences and are not designed or intended to attract children under the age of 13. We do not knowingly collect personal information from any person we actually know is under the age of 13.
"Our Sites" may contain links to other sites. Be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our Site and to read the privacy statements of each and every website that collects personal information.
Certain restricted areas within the Sites (as defined below), such as areas available only to registered insurance agents or marketing partners of Relative Health, may have additional or different terms and conditions with respect to matters addressed in this Policy. If you are granted access to any such restricted areas, you should consult the privacy policies posted on those areas.
If you have questions or concerns about this Privacy Policy, wish to access your personal information or request that we not use your personal information for a particular purpose, please contact us at privacyoffice@relativehealth.com. We try to answer all inquiries within a reasonable time, but may not always be able to do so.
We reserve the right to change this Privacy Policy at any time. When we do, we will post changes to the Privacy Policy on our Site only and we will also revise the "last updated" date at the bottom of the Privacy Policy. Your continued use of this Site constitutes your agreement to this Privacy Policy. We may, at our sole discretion, revise this Policy at any time in a manner consistent with applicable law and regulations. We recommend that you regularly visit this Policy in order to remain informed about any changes that we may implement.
This Privacy Policy does not apply to content, business information, ideas, concepts or inventions that you send to this Site by email. If you want to keep content or business information, ideas, concepts or inventions private or proprietary, do not send them in an email to this Site
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